ITIL Framework Foundations Course

 

A few months ago, I approached the awesome team at Cybrary about teaching my first Massively Open Online Course (MOOC). I chose Cybrary because it is an online library dedicated to the Cyber Security industry. It is mostly free, with optional paid content to help improve skills, get certifications, find career advice, and much more. After an initial round of discussing what content I would like to cover and what they needed, we settled on the ITIL Foundations Course.

What is the ITIL Framework?

If you are unfamiliar with the ITIL framework, this course can help you understand the structure and operation of modern information technology companies from a non-technical perspective. The Information Technology Information Library (ITIL) describes a framework IT companies can use to formulate their day-to-day activities. The focus of ITIL is to deliver client-focused services in a thoughtful and efficient manner. In this course I cover the purpose and structure of each phase of the framework. I will discuss each of the major tasks related with each phase, and describe the measures used to track Key Performance Indicators (KPIs)

Who can take this course?

Anyone! Cybrary is offering this to everyone, free of charge. Whether you are new to the Information Technology field, or you just want a refresher on the fundamentals, these videos will help give you the tools to use the ITIL framework in the real world. During the discussions, I cover all the material required to move onto more in-depth topics. I draw on over a decade of experience in the field to give a real practical view, instead of a textbook rundown.

Certification

Everyone who completes the discussions videos will receive a Certificate of Completion, presented by the professional educators and security experts from Cybrary. You can present this certification on professional networking sites, like LinkedIn, to gain notoriety and increase you appeal in the market.